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How we protect your account and payment information

When you open an account with lgodewa login, your personal data and payment details are encrypted and stored securely.

End-to-end encryptionNo data sharing with third partiesQRIS, GoPay, OVO, DANA protected
lgodewa login How we protect your account and payment information
CONTACT & REQUESTS

How to request, review or delete your data

You can request a copy of the personal data we hold about your account, ask for corrections, or request deletion where local law permits. Our support team handles these requests within 14 days. Reach out through the channels below and reference your account email—we'll verify your identity and process your request securely.

Team online

Email Support

Send your data request to our privacy team at [email protected]. Include your account email and specify whether you want a copy of your data, corrections, or deletion.

Live Chat (Jakarta & Yogyakarta)

Open the live chat inside your account lobby. Support responds 09:00–21:00 WIB daily. Have your registered email ready when you connect.

Account Settings Panel

Log into your account, go to Settings > Privacy & Security, and select 'Request My Data' or 'Delete Account'. Follow the verification steps to confirm.

SECURITY & COMPLIANCE

How we keep your data safe and compliant

Every deposit via DANA, OVO, GoPay or QRIS is protected by SSL encryption. Your account login uses two-factor authentication to prevent unauthorized access.

Encryption Standard

All data in transit uses 256-bit TLS encryption. Your DANA, OVO, GoPay and QRIS payment tokens are tokenized and stored separately from your account profile.

Two-Factor Authentication

Enable 2FA in your account settings. You'll receive a code via email or SMS every time you log in from a new device or location.

Cookie Policy

We use session cookies to keep you logged in and analytical cookies to understand how you navigate. You can disable non-essential cookies in your browser settings without losing core functionality.

Breach Notification

If we detect unauthorized access to your account or personal data, we notify you within 72 hours and provide clear steps to secure your account.

Data Retention

Active account data is kept for the life of your account. Closed accounts are purged within 90 days. Transaction records for DANA, OVO, GoPay and QRIS are retained per local law requirements.

Compliance & Audits

We conduct annual security audits and comply with data protection regulations where local law permits. Our privacy posture is reviewed regularly by internal and external teams.

Frequently asked questions about your privacy

Below are answers to the questions we hear most often about how lgodewa login handles your personal information, account security and payment data.

Yes. Go to Account Settings > Privacy & Security and select 'Request My Data'. We'll email you a complete copy of your profile, contact history, and transaction logs within 14 days. You can also contact our support team at [email protected] to request the same.

Your account is deactivated immediately and marked for deletion. Personal data is purged from our active systems within 90 days. Transaction records tied to DANA, OVO, GoPay and QRIS deposits are retained where local law permits for tax and regulatory purposes, but are not linked to your account.

No. We do not sell, rent, or share your personal data with marketing partners, data brokers, or third-party platforms. Payment processors (for DANA, OVO, GoPay and QRIS) receive only the data needed to complete your transaction, and are bound by confidentiality agreements.

Payment data is tokenized—we never store your full card or wallet details. DANA, OVO, GoPay and QRIS transactions are encrypted end-to-end using 256-bit TLS. Withdrawals require identity verification and are processed through secure payment channels only.

Yes. You can update your email, phone number and language preference directly in Account Settings. To request deletion of specific data fields or your entire profile, contact [email protected] or use the 'Delete Account' option in Privacy & Security.

We use session cookies to keep you logged in and remember your preferences. Analytics cookies help us understand site performance. Essential cookies cannot be disabled, but you can turn off analytics cookies in your browser settings without losing access to the lobby, games, or payment functions.

Change your password immediately and enable two-factor authentication in your account settings. Then contact our support team at [email protected] or use live chat (09:00–21:00 WIB daily). We'll review your account activity and guide you through account recovery steps.